Refund Policy
Last Updated: January 15, 2025
At supercvision.com, we stand behind the quality of our services and are committed to customer satisfaction. This Refund Policy explains our refund procedures, eligibility requirements, and the process for requesting refunds.
Our Commitment: We want you to be completely satisfied with your purchase. If you're not happy with our services, we're here to help make it right.
1. Refund Eligibility
1.1 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for all new purchases of our video tutorials and courses. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of the original purchase date.
1.2 Eligibility Requirements
To be eligible for a refund, you must meet the following conditions:
- The refund request is made within 30 days of the purchase date
- You have attempted to use the service and can provide specific feedback about issues encountered
- You have not violated our Terms and Conditions
- You have not previously received a refund for the same or similar product
- Your account is in good standing with no history of refund abuse
2. Products and Services Covered
2.1 Eligible for Refund
The following products and services are eligible for refunds under our standard policy:
- Individual video tutorial purchases
- Course bundles and packages
- Monthly subscription plans (first month only)
- Annual subscription plans (prorated for unused time)
- Premium membership upgrades
2.2 Non-Refundable Items
The following are NOT eligible for refunds:
- Free trials or promotional offers
- Services used in violation of our Terms and Conditions
- Digital downloads after they have been fully downloaded or accessed
- Renewal charges after the 30-day period from the renewal date
- Gift purchases made by third parties
- Services purchased at a discounted or promotional rate (unless otherwise stated)
3. Refund Types and Processing Times
| Refund Type |
Processing Time |
Refund Method |
| Standard Refund |
5-10 business days |
Original payment method |
| Subscription Cancellation |
Immediate (end of billing period) |
No refund, access until period ends |
| Partial Refund |
7-14 business days |
Original payment method |
| Technical Issue Refund |
3-5 business days |
Original payment method or account credit |
4. How to Request a Refund
4.1 Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Email our support team at refunds@videolayoutlib.com or call +1-919-673-5337
- Provide Information: Include your order number, purchase date, and reason for the refund request
- Explain the Issue: Describe any problems you experienced or reasons for dissatisfaction
- Wait for Review: Our team will review your request within 2-3 business days
- Receive Confirmation: You will receive an email confirming approval or denial of your request
- Refund Processing: If approved, your refund will be processed according to the timelines above
4.2 Required Information
Please include the following information in your refund request:
- Full name and email address associated with the account
- Order or transaction number
- Date of purchase
- Product or service purchased
- Detailed reason for refund request
- Any relevant screenshots or documentation
5. Subscription-Specific Policies
5.1 Monthly Subscriptions
For monthly subscription plans:
- First-month refunds are available within 30 days of the initial subscription date
- Subsequent months are non-refundable but can be cancelled at any time
- Cancellation takes effect at the end of the current billing period
- You retain access to services until the end of the paid period
5.2 Annual Subscriptions
For annual subscription plans:
- Full refunds are available within 30 days of purchase
- After 30 days, prorated refunds may be available at our discretion
- Prorated refunds are calculated based on unused months remaining
- A processing fee of $25 may apply to prorated refunds after 30 days
5.3 Cancellation Process
To cancel a subscription:
- Log into your account dashboard
- Navigate to "Subscription Settings"
- Click "Cancel Subscription"
- Confirm cancellation and provide optional feedback
- Receive email confirmation of cancellation
6. Partial Refunds
In certain circumstances, we may offer partial refunds:
- Technical Issues: If you experienced significant technical problems that we could not resolve
- Promotional Disputes: If there was a misunderstanding about promotional terms
- Prorated Subscriptions: For annual subscriptions cancelled after the 30-day period
- Bundle Purchases: If only part of a bundle meets your needs
Partial refunds are determined on a case-by-case basis and are at our sole discretion.
7. Refund Denial Reasons
We reserve the right to deny refund requests in the following situations:
- The request is made after the 30-day refund period
- Evidence of refund abuse or fraudulent activity
- Violation of our Terms and Conditions
- Excessive or unreasonable use of the services before requesting a refund
- Previous refunds for similar products or repeated refund requests
- Inability to verify purchase or account ownership
- Services used for commercial purposes without proper licensing
8. Chargebacks and Disputes
Important: Please contact us directly before initiating a chargeback with your payment provider. Chargebacks may result in account suspension and additional fees.
8.1 Chargeback Policy
If you initiate a chargeback without first contacting us:
- Your account will be immediately suspended pending investigation
- We will provide evidence of service delivery to your payment provider
- You may be charged additional processing fees
- Future purchases may be restricted
8.2 Dispute Resolution
We encourage you to contact us first to resolve any disputes. Most issues can be resolved quickly through direct communication. Our customer support team is available to help address your concerns.
9. Refund Processing
9.1 Payment Method
Refunds will be issued to the original payment method used for the purchase:
- Credit/Debit Cards: Refunds appear within 5-10 business days
- PayPal: Refunds appear within 3-5 business days
- Bank Transfer: Refunds appear within 7-10 business days
- Other Methods: Processing times vary by provider
9.2 Account Credits
In some cases, we may offer account credits instead of refunds:
- Credits can be used toward future purchases
- Credits do not expire
- Credits are non-transferable
- Credits may be offered as an alternative to partial refunds
10. Special Circumstances
10.1 Technical Issues
If you experience technical issues that prevent you from accessing or using our services:
- Contact our technical support team immediately
- Provide detailed information about the issue
- Allow us 48 hours to resolve the issue
- If unresolved, you may be eligible for a full refund regardless of the 30-day period
10.2 Medical or Personal Emergencies
We understand that unexpected circumstances arise. If you experience a medical emergency or other significant personal situation:
- Contact us to discuss your situation
- We may offer extended refund periods or account freezing
- Documentation may be required
- Each case is evaluated individually with compassion
10.3 Duplicate Charges
If you were accidentally charged multiple times:
- Contact us immediately
- Duplicate charges will be refunded promptly
- No waiting period applies to duplicate charge refunds
11. International Purchases
For customers outside the United States:
- Refunds are processed in U.S. Dollars
- Currency exchange rates may affect the final refund amount
- International transaction fees are non-refundable
- Processing times may be longer due to international banking procedures
- Local laws may provide additional consumer protections
12. Contact Information for Refunds
13. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Material changes will be communicated via email to registered users. Your continued use of our services after changes to this policy constitutes acceptance of the revised policy.
14. Additional Terms
- This Refund Policy is part of our Terms and Conditions
- All refunds are subject to verification and approval
- We reserve the right to refuse service to anyone for any reason
- Refund abuse may result in account termination
- This policy applies to purchases made on or after January 15, 2025
Thank you for choosing supercvision.com. We value your business and are committed to providing excellent service and fair refund policies.